Frequently Asked Questions

When you return an item, your refund amount and refund method may vary. You can check the payment method that was refunded and the status of your refund in your orders. 

You can check the payment method for the refund. 

Note: After the carrier has received your item, it can take up to two weeks for us to receive and process your return.

If you still do not see your refund, contact us.  

If you received a damaged, defective, or incorrect item, you can request a replacement by contacting us. 

A replacement order, with the same shipping speed that was used on your original item, will be created. Use the return label provided to you to send your original item back. You'll need to return the original item within 30 days to avoid being charged for both the original and replacement items. 

Note: Some carriers may deliver until 10 pm.

• Verify the shipping address in your orders
• Look for a notice of attempted delivery.
• Look around the delivery location for your package.
• See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
• Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
• If you still could not find your package, please contact us.  

Shipping rates and times depend on the shipping speed and the weight/size of the items.

To determine the applicable shipping rate and time for items in your Cart:

1. Select proceed to checkout.
2. Add your shipping address.
3. Select a shipping speed.

The total shipping & handling cost as well as process & shipping time will be displayed. 

Occasionally, packages are returned to us as undeliverable.

When the carrier returns an undeliverable package to us, we'll issue a full refund (this may not include shipping and handling charges). 

A package might be returned as undeliverable for several reasons:

• The address is incorrect or outdated. Usually, the package is stored for a period that can vary depending on the courier who holds it and then returns it to us. Double-check the address carefully when placing your order.  
• The carrier attempted delivery but failed. Most of our carriers make more than one attempt to deliver a package. If they find that they can't successfully deliver your package, they'll return it to us. 
• The recipient refused the delivery. A gift recipient who isn't expecting a gift may refuse a package if they believe it's being delivered to them by mistake. In this case, we'll refund the gift purchaser and let them know by email. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way. 
• The package was damaged in transit. If a package is damaged while it's on its way to you, the carrier may return it without attempting delivery. 

We can't re-ship orders that carriers return to us as undeliverable. If you still want to purchase items that were undeliverable, place a new order on our website.

Most packages arrive on time. Orders sometimes show up after the estimated delivery date.

Possible reasons for late delivery include the following:

• Incorrect address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• International customs procedures

The recommended actions are:

1. Confirm estimated delivery date and address.
2. Check payment processing in your orders
3. Wait 48 hours to allow for unexpected delays.
4. After 48 hours, contact us.